Returns & Replacements

Each Rockstone Gem pendant is handmade with care. If you believe your piece has a manufacturing defect, we’re here to help.

Our policy

All sales are final. We do not offer refunds or returns for change of mind, except where required by applicable law.

For a confirmed manufacturing defect, we offer a one-time replacement of the affected item at no additional product cost.

Manufacturing defects must be reported within 30 days of your order’s delivery date to qualify for a replacement.

What is covered?

Manufacturing defects are faults in materials or workmanship resulting from how the piece was made.

Scratches, normal wear and tear, accidental damage, misuse, and loss are not covered. Natural variations in gemstone color and texture are part of each stone’s character and are not considered defects.

How to request a replacement

Email rockstonegemuv@gmail.com with:

• Your order number and name.

• A description of the issue.

• Clear photos showing the item and suspected defect.

We’ll review your request and provide return instructions if approved. Please contact us before sending your item back.

Returning your item

The defective item must be returned before a replacement is sent. Customers are responsible for return shipping costs. We recommend using tracked shipping and keeping your shipping receipt.

Once we receive the item and confirm the manufacturing defect, we’ll arrange your one-time replacement.

Caring for your piece

To help preserve its finish and UV-reactive properties, avoid prolonged exposure to direct sunlight. Excessive exposure over time may cause color fading and reduce UV responsiveness.

This policy does not limit any rights you may have under applicable consumer protection laws.